FAQs

FAQs

 

Food Registration

Do I have to register to get food?

Yes, all of our clients must register prior to being able to receive food. You can register here.

What if I am unable to pick up my food during the designated time?

Your confirmation and pick up number will be emailed to you after you “Place Order” in the Shopping section of the website. Your notification will include a phone number and email address if you need to reschedule your food pick up.

What is a food pantry?

A food pantry is a distribution center where families and individuals in need can get food free of charge.

What is the difference between a food bank, food pantry and soup kitchen?

A food bank is where food is received, sorted,and stored. Food banks then deliver food to food pantries, who distribute the food directly to those in need. A soup kitchen is a place where free prepared meals are provided to the homeless.

Where does the food pantry get food from?

Our food pantry receives and purchases food from the Hawaii Foodbank.

Who receives assistance from The Pantry?

The majority of our clientele are hard working individuals who have a difficult time making ends meet and/or are food insecure. They are Asset Limited, Income Constricted and Employed (A.L.I.C.E). Many of our clients work multiple jobs and it still isn’t enough to support their families.

Food Pickup

Are there any other requirements for picking up the food I ordered?

For the comfort and safety of everyone, please remember:

  • You can arrive any time within your pickup window. If you have a car, you can pull up and have your order brought out to you. Simply show something with your name on it and tell your pick number to the volunteer that approaches your vehicle.
  • We will treat you with respect. Please respect the other people waiting and working. Please speak quietly and respectfully.
  • No smoking.
  • Please do not have alcohol, drugs or weapons when you visit. Please do not come under the influence of drugs or alcohol.  If necessary, we will call police to ensure the safety of all.
  • You can pickup each week from The Pantry as long as you have registered and order online.
Why was my order edited?
We edit orders to ensure policy limits and/or Government eligibility requirements. Our policy allows for 10 items total per person registered/per week. To receive USDA items, you must have certified on the Registration form to the below statement. If you did not certify, we must remove these items from your cart.
I certify that my yearly gross income is at or below that income listed on this form for households with the same number of people as my household, OR that my household participates in the TEFAP program. I also certify that, as of today, my household lives in the County of Honolulu. This certification form is being completed in connection with the receipt of Federal assistance. Per State policy, program officials may verify what I have certified to be true. I understand that making a false statement may result in having to pay the State for the value of the food improperly issued to me and may subject me to criminal prosecution under State and Federal law.
Can I edit my order after I have placed it?

Unfortunately, due to the volume of requests, we are unable to edit your order. Please make sure to order all of your desired items in one order.

Why was my order cancelled?

Most likely, it is that you have placed too many orders in one week. Our policy allows each registered client to order 1 time every 7 days. If you place more than 1 order each week, we will cancel any additional orders placed that week.

I am unable to pick up my order on the assigned date. Can I send a friend/family member/neighbor to pick up for me?

Yes, absolutely! You are welcome to send someone else to pick up your order. Please provide them your order number so that we can find your order when they arrive.

Do I have to wear a mask to pick up? What if I am driving?

Yes. We are following State and CDC guidelines and require all clients to wear a mask to pick up their order. All clients that enter our property, either through our drive through or walk through, must wear a mask. 

Donation

How do I make a donation?

You can make a monetary donation through our website here. Please note that we are unable to accept food item donations at this time but you can donate food items to the Hawaii Foodbank.

Will I get a receipt for my donation?

Yes, Feeding Hawaii together is a 501(c)(3) non profit organization. All monetary donations are fully deductible to the extent of the law and will be recognized by an official donation receipt.

Is my online donation secure?

Our donors’ safety is our top priority. Feeding Hawaii Together uses the same secure and encrypted payments technology as your bank to ensure your donation is processed safely.

If you have additional questions about our secure & encrypted technology let our team know by contacting us here.

Volunteer

Do I need to schedule in advance or can I just show up to volunteer?

You do need to schedule in advance when volunteering. Please sign up to be a volunteer here and see the number of volunteering opportunities we have available. Once we receive your form someone will be in contact with you.

How old do I need to be to volunteer?

We require our volunteers be a minimum of 18 years of age.

Additional Questions

I have called The Pantry but no one picked up my call. Why is that?

We rely on volunteers to run this organization. Our volunteers are here on the days that we are open: Tuesday, Wednesday, and Friday and will return your call on these days. We thank you for your understanding and patience.

Email us at info@thepantry.org