FAQs

Your confirmation and pick up number will be emailed to you after you “Place Order” in the Shopping section of the website. Your notification will include a phone number and email address if you need to reschedule your food pick up.

A food pantry is a distribution center where families and individuals in need can get food free of charge.

A food bank is where food is received, sorted,and stored. Food banks then deliver food to food pantries, who distribute the food directly to those in need. A soup kitchen is a place where free prepared meals are provided to the homeless.

A: We purchase food from a number of different partners, including the Hawaii Foodbank, local distributors, and local farmers.

The majority of our clientele are hard working individuals who have a difficult time making ends meet and/or are food insecure. They are Asset Limited, Income Constricted and Employed (A.L.I.C.E). Many of our clients work multiple jobs and it still isn’t enough to support their families.

For the comfort and safety of everyone, please remember:

• You can arrive any time within your pickup window. If you have a car, you can pull up and have your order brought out to you. Simply show something with your name on it and tell your pick number to the volunteer that approaches your vehicle.
• We will treat you with respect. Please respect the other people waiting and working. Please speak quietly and respectfully.
• No smoking.
• Please do not have alcohol, drugs or weapons when you visit. Please do not come under the influence of drugs or alcohol.  If necessary, we will call police to ensure the safety of all.
• You can pickup each week from The Pantry as long as you have registered and order online.

You will have 30 minutes to edit your order after you have placed it.  After 30 minutes have passed, you will not be able to edit your
order as we have begun working to fill your order.

Your order was cancelled because you didn’t pick it up on time. Upon placing your order, you are assigned a pick up day. We provide
one additional grace day for your pickup, after which point it will be automatically cancelled at 1:40PM on the grace day. We thank you for
your understanding.

Yes, absolutely! You are welcome to send someone else to pick up your order. Please provide them your order number so that we can find your order when they arrive.

Yes. We are following State and CDC guidelines and require all clients to wear a mask to pick up their order. All clients that enter our property, either through our drive through or walk through, must wear a mask. 

You can make a monetary donation through our website here. Please note that we are unable to accept food item donations at this time but you can donate food items to the Hawaii Foodbank.

Yes, Feeding Hawaii together is a 501(c)(3) non –profit organization. All monetary donations are fully deductible to the extent of the law and will be recognized by an official donation receipt.

Our donors’ safety is our top priority. Feeding Hawaii Together uses the same secure and encrypted payments technology as your bank to ensure your donation is processed safely.

If you have additional questions about our secure & encrypted technology let our team know by contacting us here.

You do need to schedule in advance when volunteering. Please sign up to be a volunteer here and see the number of volunteering opportunities we have available. Once we receive your form someone will be in contact with you.

We require our volunteers be a minimum of 18 years of age.

We rely on volunteers to run this organization. Our volunteers are here on the days that we are open: Wednesday, and Friday from 9:00am to 2:00pm and will return your call on these days. We thank you for your understanding and patience.